Community FAQs
Community FAQ’s
January Lane Homeowners Association
Architectural
• What types of exterior modifications can I make to my home without requiring the approval of the association?
All exterior modifications or improvements must be approved through the community association’s architectural control process. If you are refreshing existing areas using the same colors and materials, approval is not required. Please complete the Architectural Review request through TownSq, located under the Tools tab.
• Where do I find my community's architectural modification request form?
Architectural Review is located under Tools on the community dashboard. This must be completed on a desktop browser or computer.
• What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine whether the request is in compliance with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please ensure you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not received a response to your submission through TownSq from the Architectural Control Committee within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at DJALHmanager@goodwintx.com. After 30 days, all requests are automatically denied and must be resubmitted for review.
Board Meetings
• How do I find out when the next Board meeting takes place?
Board meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• What does the Association maintain and what am I responsible for maintaining?
Homeowners are responsible for all maintenance except for common areas as outlined in the governing documents.
• I need to report a maintenance issue in a common area.
We appreciate your help in reporting maintenance concerns. Please submit a request via TownSq and include a photo and as much detail as possible. You can track the status of your request in TownSq. Streets, sidewalks, and streetlights are the responsibility of the City
• How do I report an out or broken street light?
You can report streetlight issues online to Oncor here: https://www.oncorstreetlight.com/
• What is the trash/waste pick-up schedule for my community?
Trash is collected two times a week on Tuesday and Friday. Please do not place your trash out before 7PM the night before pickup.
Recycling will be picked up once a week on Wednesdays.
https://www.gptx.org/Departments/Solid-Waste/Garbage-Recycling-Collection/Schedule
Residential Garbage Collection Contact Information:
817-261-8812
Bulky Item Collection
817-261-8812
Recycling Information
972-237-8061
• What is the bulk pick-up schedule for my community?
To schedule a free curbside pick-up of bulky waste items, call Republic Services at metro 817-261-8812.* This is a free service and available weekly.
Bulky items only include old or unwanted appliances and furniture such as washers, refrigerators, sofas and chairs. Carpet, fencing, and building materials are not considered Bulky items. These items are construction and demolition wastes and can be taken to the Grand Prairie Landfill.
• How do I get electric/gas/water/trash service?
Each owner is responsible for setting up utilities. The Association does not maintain utility account information.
• How do I get a mailbox key?
Please contact your local United States Postal Service office for instructions on obtaining your mailbox key.
Compliance
• I just received a violation notice. Who can I talk to about it?
Violation-related questions can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is listed on your notice.
• I need to report an issue with a neighbor's home.
Please submit a request via TownSq and include a photo and as much detail as possible.
• When does your compliance driver come through our community?
Schedules vary, but compliance drivers typically visit the community on a bi-weekly basis.
• Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions is available at www.goodwintx.com. Enter your community name in the “Find My Community Page” field.
Contacts
• Who can I reach for help?
Here are the ways you can reach our team:
- TownSq App: Submit a request through the web or mobile app.
- Resident Care Team: Monday–Friday, 8:00 AM–6:00 PM
Phone: 1-855-289-6007 | Email: info@goodwintx.com
Live Chat is available at www.goodwintx.com - Community Manager: DJALHmanager@goodwintx.com
- Compliance Team: compliance@goodwintx.com
• How can I reach the Board of Directors?
You may address the Board at the next scheduled Board Meeting or submit a request via TownSq.
Documents
• Where can I find the governing documents?
They are available at www.goodwintx.com under “Find My Community Page.”
Financial
• What is my balance?
View your balance in TownSq or contact the Resident Care Team.
• How do I pay my assessment?
Option 1 – Mail:
(DJALH) – January Lane Homeowners Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2 – TownSq Website or App:
Visit www.townsq.io or use the TownSq app.
Option 3 – Bank Bill Pay:
Use the address above and include your account number and association code DJALH.
• Can I pay by credit/debit card?
Yes! TownSq accepts ACH and debit/credit cards. Credit card payments include a $1.50 fee plus 3.5% of the payment amount. E-check payments include a $1.50 fee.
• What is my property code?
Your property code is DJALH.
• Why does my account show a negative number?
A negative number means you have a credit balance.
• I received a past-due letter. Who do I contact?
Contact the Resident Care Team.
• Who can I talk to about a payment plan?
Email delinquencies@goodwintx.com or submit a payment plan request here: https://goodwin-co.com/payment-plan/
• What does my assessment pay for?
Operating expenses such as landscaping, maintenance, utilities, insurance, and amenities.
• Where can I find my account number?
On your statement or coupon book, or by contacting Resident Care.
Insurance
• My lender needs insurance info.
Contact the Resident Care Team or submit a request through TownSq.
Owner Information
• How do I update my contact information?
Contact the Resident Care Team or submit a request through TownSq.
Resales
• Lender questionnaire / resale certificate?
Order through the Goodwin website at www.goodwintx.com.
TownSq
• What is TownSq?
TownSq is a mobile and web app that lets you manage your account, request service, get news, and communicate with management and neighbors.
• How do I register?
- Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and ZIP code
- Create your login
• I’m having trouble registering.
Contact the Resident Care Team.
• How do I change email preferences?
Edit your profile after logging into TownSq.
• How do I submit a request?
Click “Requests” from the left-hand menu.
• I forgot my password.
Visit https://app.townsq.io/user-recovery to reset it.
Updated on January 10, 2026